Altigen's CoreInteract
A Complete Enterprise Digital Customer Engagement for Teams
Route, Queue, Engage, Analyze and Report on every Customer Interaction in your native Microsoft Teams environment
IPX - Certified Altigen Dealer since 1998
Enterprise Customer Engagement
CoreInteract is a complete Enterprise Customer Engagement platform designed for Microsoft Teams Phone System.
The modern workplace requires more than basic PBX voice service.
Many customers want to communicate using their preferred channel whether it’s voice, email, SMS, web chat, IP fax, or social media.
CoreInteract Overview
Built on the Microsoft Bot Framework, deployed in Azure, and natively integrated with Microsoft Teams, CoreInteract is a key element in our customers’ Digital Transformation strategies. Drive improved customer experience engagement using your customers’ preferred communications channels. Gain new customer insights with comprehensive analytics and reporting. Boost productivity for employees whether they’re in the office or working from home.
Deliver Truly Exceptional Customer Service
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media)
Drive Your Digital Transformation Strategy
Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint.
Maximize Employee Productivity
Eliminate time-wasting application switching; deliver customer interactions into your employees’ primary app – Teams, Dynamics, SalesForce, and more.
Extend the Power of Teams Phone System
CoreInteract is an Azure-based Teams Application that plugs into Teams Auto Attendant offering Superior Functionality vs Teams Call Queues. Our solution enables companies to quickly deploy Work @ Home scenarios and increase Employee Productivity.
Setup and Manage Users and Workgroups
CoreInteract is an Azure-based Teams Application that plugs into Teams Auto Attendant offering Superior Functionality vs Teams Call Queues. Our solution enables companies to quickly deploy Work @ Home scenarios and increase Employee Productivity.
Engage your Customers within Teams
CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call.
Easily Integrate with Dynamics 365
CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365. CoreInteract automatically dates and time stamps customer interactions.
Gain Customer insights with Analytics
Identify and track important keywords in conversations to ensure quality control and compliance. Perform customer sentiment analysis to optimize customer satisfaction. Transcribe calls with full text search of user-defined keywords for specific (or all) customer interactions.
Real-time and Historical Reporting
CoreInteract gives you reporting on team members, workgroups, and inbound customer requests at a click of a button. View real-time team member and workgroup performance giving you improved management oversight and control. Go further by connecting to PowerBI for advanced reporting.
CoreInteract Benefits
Key Benefits of Altigen’s CoreInteract for Teams Phone System
Enables Customer Engagement Across all Communications Channels
Enforces Delivery of a Consistent, Exceptional Customer Experience
Extends Microsoft Teams as the Enterprise Customer Engagement Platform for all Customer Facing Employees
Provides Actionable Insights into Customer and Employee KPIs
Harnesses the Power of CRM / ERM / HRM Solutions
