Microsoft Teams, Workflow Automation and Teams Phone Systems
Best platform for corporate and customer collaboration and productivity
IPXCOM will install and support one platform, that will help your organization be successful with Microsoft Teams and supercharge your contact center and phone systems.
New innovations with Teams with problem solving workflows, work to create a more open, digital environment that makes work organized, integrated, and accessible by all chosen employees, workgroups, and or customers.
Teams is a corporate wide collaboration platform that is part of the robust suite of Office 365 services and is truly built for today’s workforce in mind. Teams provides global, remote, and dispersed teams with the ability to work together collectively and share information in a central common place. It allows organizing calls, workflows, and chats by teams (projects) and various channels (different topics / audiences that comprise a team).
You can leverage excellent new features like document collaboration and one-on-one chat, team chat, and more. Microsoft Teams is also fully integrated with Office 365 services, such as Skype, SharePoint and Exchange.
Microsoft Teams provides a versatile telephone call vias headset, conversation / chat experience. You will be able to enjoy threaded conversations that automatically become information assets that are saved. These assets are searchable through Microsoft Graph. These conversations can become visible to everyone on your team, but you do have the option of launching private discussions in Teams.
Microsoft Teams is within the Office 365 licensing family and enjoys the infrastructural security, compliance support, Information Protection (DLP) and auditing that comes standard with Office 365. Also, any Teams conversations and files are accessible through an Office 365 search. Teams also includes support for:
Bots and Functionality
About 24 AI bots you can communicate with and a variety of functionalities are available to help increase productivity.
These artificial intelligence applications can complete tasks using chat-based commands.
Examples of Bots:
T-Bot – Can answer basic frequently asked questions about Teams.
Polly Bot – Allows for polling co-workers.
Growbot – Allows you to exchange kudos with your co-workers.
Statsbot – Delivers scheduled reports via sources such as Salesforce and Google Analytics.